Bridge Point Services Scotland ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect and use your personal information when you use our website or services. It applies to all users in the United Kingdom and is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information we collect
We collect information you provide directly to us when you submit a customer request, tradesperson application, job-seeker registration, complaint, or contact us. This typically includes your name, contact details, postcode, the details of your enquiry, and any documents or photographs you choose to upload.
2. How we use your information
- To respond to your enquiry and provide our service.
- To match customers with suitable tradespeople in our network.
- To review tradesperson applications and verify credentials.
- To support job seekers in finding suitable work.
- To investigate and respond to complaints.
- To comply with our legal and regulatory obligations.
3. Lawful basis
We process your personal data on the basis of your consent (given when you tick the consent box on our forms), to perform a contract with you, or where it is in our legitimate interests to do so (and where those interests are not overridden by your rights).
4. Sharing your information
We may share relevant details of your enquiry with tradespeople in our network for the purpose of fulfilling your request. We do not sell your personal data. We may share information with service providers who help us run our platform, all of whom are bound by data protection obligations.
5. Storage and security
Your data is stored on secure servers within the UK or EEA. We use industry-standard technical and organisational measures to protect it. Files you upload are stored in private storage and only accessed by authorised staff.
6. Your rights
You have the right to access, correct, delete, or restrict the processing of your personal data, and to withdraw your consent at any time. To exercise any of these rights, please contact help@bridgepointservicesscotland.com.
7. Retention
We retain your information only for as long as needed to provide our services, fulfil legal obligations, resolve disputes, and enforce our agreements.
8. Cookies
Our website uses essential cookies for the platform to function. We do not use third-party advertising cookies.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
10. Contact
If you have any questions about this policy or your data, contact help@bridgepointservicesscotland.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
This page is provided for general information and should be reviewed by a qualified solicitor before formal launch.